A resort pool may never issue a bill. A beautiful garden might generate zero departmental revenue, and a kids’ club may barely cover its staffing costs. Yet removing any of them could make the resort much harder to sell. This is why How Resorts Evaluate Amenity ROI is more complicated than comparing revenue with operating … Read more
A faster restaurant is not necessarily a better restaurant. Guests want their drinks, food, and checks delivered without unnecessary waiting, but few people enjoy feeling like the staff is trying to reclaim the table before dessert arrives. Understanding How Restaurant Operators Improve Throughput means finding the delays guests dislike while protecting the moments they actually … Read more
Hotel distribution used to sound fairly simple: put rooms on a few booking websites, maintain a direct website, and hope the reservations arrive. Today, guests jump between OTAs, metasearch platforms, hotel websites, loyalty programs, social media, and even AI-powered travel tools before booking. That makes Third-Party Channels neither the enemy nor the complete solution. Advanced … Read more
A full hotel does not always mean a profitable hotel. You can hit 90% occupancy and still leave money on the table through discounted rates, expensive booking channels, weak ancillary spending, or rising operating costs. That is why Advanced Hotel Revenue Management has moved far beyond simply trying to sell as many rooms as possible. … Read more